Genius Games is Hiring - Operations Assistant

Genius Games is looking for an Operations Assistant. We want someone who wants to work in a tight-knit group, someone who enjoys working in high energy environments, wants their work to truly matter, and wants to have fun along the way. This position is suited for someone who loves solving challenging puzzles, is highly self-directed, highly organized, has a very high standard for her/himself but is also not afraid to make mistakes along the way, and thrives when giving and receiving feedback about how they and the company can continually improve. This person wants to use their skills to personally and directly help drive the growth of a small company.

RESPONSIBILITIES AND DUTIES

During your time at Genius Games, you will be responsible for:

• Managing our inbound contact emails and forwarding them to the appropriate members of our team
• Responding to customer support emails and comments in a timely manner
• Sending customer orders to our fulfillment center
• Recording customer reports of missing components and shipping replacements to customers
• Writing/compiling any necessary process documents 
• Keeping the office stocked with the necessary supplies

Location and Travel Responsibilities: This position will require the individual to work at least one day per week in our office in St. Louis, MO, with the option to work remotely for part of the week. 

QUALIFICATIONS AND SKILLS

• Highly proficient in Spreadsheets (Excel and Google Sheets) - Mandatory
• Highly proficient in math, logic and analytic problem solving - Mandatory
• Proficient in Google Drive with high level of organization

EDUCATION AND EXPERIENCE

• Any experience in online customer service is a plus
• Any experience leading or working within a team is a plus
• Any experience in the Hobby Board Game Industry is a plus

PERSONAL CHARACTERISTICS:

• You go out of your way to get feedback from others, because you love making amazing things more than you want to protect your ego or pride.
• You’re self-directed and don’t need hand holding or reminders to get things done 
• You’re high achieving and love delivering excellent work
• You’re humble and listen to feedback about how you can improve
• You don’t make excuses when you make mistakes
• You pride yourself in always delivering high quality work
• You’re highly organized, consistent and precise (for example in the way you name files even when no one else will see how you’ve named them)
• You’re not afraid to admit what you don’t know something and eager to use Google or YouTube to teach yourself anything you need to master
• You enjoy the challenge of solving complicated but meaningful problems
• You’re excited by science and the natural world

COMPENSATION

This is a part-time position (roughly 10-20 hours per week) located in St. Louis, Missouri with semi-remote work opportunities. Compensation for this position ranges up to $18 per hour commensurate on education and experience. This position offers paid vacation for part-time employees. This position currently offers no healthcare or 401K benefits, but as the company grows, those benefits are part of our plan moving forward for employees.

ABOUT GENIUS GAMES

We believe science is fascinating and should be a joy to learn. We believe that hobby games are not just fun, but a healthy activity to promote social skills and learn about the world we live in.

With that in mind our focus is on: 

Accurate science products that engage, educate and inspire.

We specialize in publishing board games, card games, jigsaw puzzles, children’s books and many other types of interactive games and activities, but with a twist - everything published by Genius Games is accurately themed around science! The company has been featured in a number of major media outlets such as Popular Science Magazine, Scientific American, Gizmodo and many more. We’ve been growing at a tremendous rate every year since we’ve been in business, and the hobby board game industry as a whole is booming.

GENIUS GAMES - CORE VALUES

As a member of the Genius Games team, you are expected to embody the core values of the company. These core value are what we as a team hire and fire by:

• Self-directed high achievement: Taking responsibility for yourself and taking the initiative to do what needs to be done without having to be instructed step-by-step.
• Always improving: Seeking to become a more knowledgeable, skillful, insightful and healthy individual, both on and off the job, is key to my success as part of our team.
• Own The Outcome: I see my work through to the end, delivery results that are a reflection of who I am and what I believe is my level of competency. When things go wrong, I accept responsibility and work to make them excellent.
• Feedback driven: Quality comes from zealously seeking feedback and criticism from multiple perspectives, listening in order to understand how we can improve, and then judiciously applying those insights to produce amazing results.
• Candid and compassionate: Always being forthright, empathetic, and sincere because people are the most important resource we have. Treat each other with kindness and respect, especially during conflict.

To apply, click this link to fill out our application and take a brief assessment from our partner Spring - The Business Growth Lab.

Next Steps, once we receive your application, if we feel like you’re a good fit for our team, we’ll send you another brief assessment and schedule a time to meet you via Zoom.