FAQs – Genius Games

Questions about my order

I placed an order on your website several days ago, but I haven’t received an order or shipping notification. Should I have received one?

After placing your website order, you should have immediately received an email order notification from support@geniusgames.org with the subject line: “Order #XXXX”. Check your spam folder if you don’t see it in your inbox. If you didn’t receive any email containing an order number, it could be that an issue arose and your order didn’t go through. If you think this is the case, email us at support@geniusgames.org with the subject line: “No Order Notification - [Your Name]”.


If you did receive an order notification but are looking for your shipping notification email, search your inbox for “support@geniusgames.org” and look for the subject line: “A shipment from order #XXXX is on the way”. That means your order is ready to be shipped. If you can’t find this email on any of your folders, your order hasn’t been shipped yet.


Around 1-2 business days after receiving the shipping notification email, you should receive another email from support@geniusgames.org with the subject line: “Your Genius Games order #XXXX shipment update!” containing your tracking number. When your shipment has been delivered, you should receive a final shipping email from support@geniusgames.org with the subject line: “A shipment from order #XXXX has been delivered”.


If it’s been more than 5 business days since you placed your order and you haven’t received any shipping updates, email us at support@geniusgames.org with the subject line “Shipping Notification - [Your Name]” and we’ll look into it.


I placed an order and received a shipping notification but haven’t received my package. Where is my order?

We try to process orders within a day or two, and then shipment times vary based on your location. If it is a domestic US shipment and a few weeks have passed without any sign (or several weeks for international shipments), email us at support@geniusgames.org with the subject line: “Missing Package - [Your Name]” and we’ll help resolve the issue. For US orders, check the tracking number provided in your shipping notification. Sometimes, packages unfortunately get held up for one reason or another.

I backed a Kickstarter Campaign but haven’t received my reward.

On occasion, the Address Surveys may have ended up in your spam folder (or we never received a response from you), so we didn’t have a physical address to which we could ship your reward - so check your spam folder just in case. Otherwise, email us at support@geniusgames.org with the subject line: “[Game Title] Kickstarter - [Your Backer Number]” and we’ll get you sorted out as quickly as possible.

My game was significantly damaged during shipping. What are my options?

We’re very sorry to hear this! Email support@geniusgames.org with the subject line: “[Game Title] Shipping Damage - [Your Name]” and tell us about the issue so we can assist you. Please attach proper photo and/or video evidence of the damage so we can better resolve any larger shipping issues that might have caused this.

Can I request missing game components and replace damaged ones?

Email support@geniusgames.org with the subject line: “[Game Title] Missing/Damaged Pieces - [Your Name]” to let us know what components you’re missing and we’ll help you out.

Questions about playtesting your games

Do you have local playtesting nights that I can join?

We are based in St. Louis, Missouri and would love to play with you! Email us at support@geniusgames.org with the subject line: “Playtest in St. Louis - [Your Name]” and we’ll send you the details.

Can I playtest a game still in development?

We always appreciate receiving feedback about our games in development. Email support@geniusgames.org with the subject line: “Playtest - [Your Name]” and we’ll email you a link to the current print-and-play version of our games currently in development. These documents also come with a rubric for providing feedback. You can also check out our Facebook group, The Geekiest Science Game Playtesters Around! created specifically for playtesting and feedback.

Questions on playability

I’ve played educational games before and found the gameplay boring. How are your games different?

Believe us when we say we’ve played a lot of boring educational games, too. This is why we wanted to create our own games that make learning difficult science concepts engaging, creative, and fun. Our products are designed by gamers and scientists and vetted by gamers and scientists.

What is the appropriate age/grade level of your games?

Our games are designed to teach complex science concepts to any kid old enough to play board games and card games. So while each game has a recommended age range on the box, it depends on the unique ability of each player. Kids as young as 8 can enjoy playing them, while the science content matches up more with what 9th grade students would be learning in the classroom.

Is the science in your games accurate enough to use in a classroom?

Definitely! We create games that accurately tackle real science concepts and present them in a fun, engaging format. All of our games are being used in classrooms around the world and are reviewed by both scientists and teachers to ensure scientific accuracy. Our game “Ion: A Compound Building Game” is even endorsed by the National Science Teachers Association.

If you have a concern that hasn’t been addressed here, please bring it up below.

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